Chloe & Sam Charities Privacy Policy
When you visit, donate, or just talk with Chloe & Sam Charities, you tell us personal information about you. You deserve to know how we use it. This privacy policy explains:
What information we collect from you
Why we collect it
How we use that information
How we share that information
How you can change how we collect information and communicate with you
We’ve tried to keep this policy as simple as possible, but if you’re not familiar with technology terms such as “cookies,” you can learn about them. If you have any questions about the policy, please contact us by email at contact@chloeandsamcharities.org.
We encourage you to read this policy carefully. Please note that this policy is part of our website Terms of Service. Please do not use our services or provide personal information to us if you do not accept all the terms of this policy. Your using the site or giving us information means you are agreeing to this policy.
What does personal information mean?
Personal information is non-public information that personally identifies you. This includes your name, address, email address, and phone number, as well as sensitive information such as your payment details. It may also include information such as your browsing history on our site and the instructions you give us about how we communicate with you.
How do we collect information about you?
Information you provide to us We collect personal information you give to us directly. For example, we collect it:
When you talk to us in phone calls or in meetings with our staff
When you register for an account
When you apply for donations or services
When you make customer service requests
When you access chloeandsamcharities.org or any of our websites, networks, or apps through your desktop, laptop, tablet, or phone
The information we collect from you this way can vary widely, from information about your donation preferences to a new e-mail address.
Information we collect automatically when you use our online services We may automatically record certain information when you use our online services through your desktop, laptop, tablet, or phone. This may include your:
IP address or other device address or ID
Web browser and/or device type
The features of the apps you use
The web pages or sites that you visit just before or just after you use our services
The pages or other content you view or otherwise interact with on our services
The dates and times that you visit, access, or use our services
We may also collect information about your interactions with our email messages, such as whether you opened, clicked on, or forwarded a message. We provide more information below about how we use technologies to automatically collect information.
Information we collect from other sources We may collect personal and non-personal information from third parties such as social media platforms. For example, if you interact with us on Facebook or Twitter, we may see your public profile information. We may also collect information about you from your website, social media pages, or from online reviews of your business.
If we combine or associate information from other sources with personal information we collect from you, we will treat the combined information as personal information and treat it as described in this policy.
How do we use personal information we collect? We use personal information to provide better service to you and to improve our operations.
For service reasons We use personal information to:
Provide you with services
Respond to your requests and questions
Verify your identity, including during account creation and password reset processes
Verify information with third parties for accuracy
Resolve disputes, collect fees, and troubleshoot problems
Provide information about our pre-approved and other promotional offers
Provide information about products and services offered by third parties
For learning about our users We use automatically-collected information to learn about usage trends and preferences of our users. This helps us:
Personalize our services
Personalize our communications
Keep track of how users provide information to us online
Monitor the use of our online services generally, such as the number of users and which pages they use, and how they respond to promotions
Develop new products
Generally, do a better job for our users
We gather automatically-collected information from all our online users, not just you.
When do we share your information? We do not share your personal information with organizations or individuals outside of Chloe & Sam Charities except as follows:
With your consent We may share personal information outside of Chloe & Sam Charities when we have your consent to do so. Please note that we do not sell, rent, or otherwise share personal information with third parties for their direct marketing purposes without your consent.
For service reasons We may share personal information with:
Third parties that provide website, application development, hosting, maintenance, and other services for us
For legal reasons We may share personal information with:
Law enforcement agencies, courts, or others when legally required, such as under a subpoena, court order, bankruptcy action, or other legal process, or to cooperate with law enforcement or other governmental officials
Third parties when we believe it is appropriate to take precautions against liability, protect ourselves against unlawful activity, investigate and defend against third-party claims, protect the security and integrity of our operations, protect our property, enforce our legal rights, or protect the safety and rights of others
Acquirers or successors as part of a merger, sale of assets, or similar transaction to which we are party (should this occur, we will continue to ensure that these privacy policies apply to personal information)
Generally, we limit the information we share to that which is reasonably necessary for these third parties to perform specific functions.
Non-personal information We do not consider personal information to include information that does not identify a specific user. This includes automatically-collected, aggregated, or other information that is anonymous. We may make this information available to third parties. For example, we may provide it when we comply with reporting obligations, carry out marketing activities, or study users’ interests, habits, and usage patterns.
Can you make changes in how we collect and use information, and how we communicate with you? There are a variety of ways for you to change how we collect and use your information, and how we communicate with you. As described below, you may:
Choose not to provide us with information
Update your information
Opt-out of one or more forms of communication from us
Limit how we collect information automatically
Disable location services on your mobile device
Here is more information about your choices:
Not providing information You may choose not to share certain personal information with us. That is entirely up to you. Not sharing some information may mean that we will not be able to provide you with some services, products, and online capabilities.
Updating your information We want to keep your personal information accurate and up to date. If you have any questions about what personal information we have about you, or you wish to access or change any personal information, you may contact us at contact@chloeandsamcharities.org.
Please note that your ability to change certain information may depend on your account type and account status. We’ll let you know about that when we respond to your request.
Opting out of marketing emails, texts, mail, phone calls, or faxes We may send marketing communications to you in a variety of ways, including emails, texts, regular mail, and phone calls. If you do not wish to receive one or more of these types of communications from us, you may instruct us by emailing at contact@chloeandsamcharities.org and updating your preferences or by following directions that may be provided in the communication.
Please be aware that if you opt out of receiving emails from us or otherwise modify the nature or frequency of marketing communications you receive from us, it may take up to 10 business days for us to process your request. In addition, even after you opt out from receiving commercial messages, you will continue to receive administrative messages from us.
Changing how information is collected automatically As discussed later in this policy, you can make adjustments in the settings of the web browsers on your device to modify your cookie settings. This affects how information is collected automatically when you use your device.
Turning on location services on your mobile device When you download or use our mobile applications, or access one of our mobile-optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content.
Most mobile devices allow you to control or disable location services on the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacturer of your device.
Using Do-Not-Track signals We do not specifically respond to Do-Not-Track (“DNT”) signals. Some third-party websites keep track of your browsing activities, including across other websites on the Internet, which enables these websites to tailor what they present to you. Your browser may allow you to set a DNT signal on your browser so that these third parties know you do not want to be tracked.
How do we protect your personal information? We use physical, administrative, and technical safeguards to protect personal information:
We store and process personal information on our computers in North America where our facilities are located
We use safeguards such as firewalls, data encryption, physical access controls to our computers, and authorization controls for information access
We review and update our information collection, storage, and processing practices, including physical security measures, to help prevent unauthorized access to our systems
We restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict confidentiality obligations
Links to third-party sites Our services may contain links to third-party websites and services. Please be aware that we are not responsible for the content or privacy practices of third-party sites or services that we do not own or control. We encourage you to read the privacy policies of those third parties.
Children’s privacy Our services are not directed to children under 13, and we do not knowingly collect or maintain personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal information of a child under 13 without parental consent, we will delete that information from our files as soon as possible.
How do we use cookies and similar technologies? We may use “cookies” and other technologies to collect information automatically, to enhance your experience, and to learn about how people use our online services.
Cookies: A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
You can set your web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. Please note that disabling cookies may prevent you from using specific features on our sites and other websites, such as making purchases or logging into your account.
Web beacons A web beacon is a small image file, typically used in conjunction with cookies, that is placed on a website or in an email message. We may use web beacons, typically in emails, to learn whether a recipient has opened the email or clicked on links contained in the email.
Social widgets Social widgets are buttons or icons provided by third-party social media providers, which allow you to interact with those social media services when you view a web page or a mobile app screen. These widgets may collect browsing data, which may be sent to the third party that created the widget and may be used by the third parties to identify you. Our services may include social widgets such as Facebook, Instagram, YouTube, Pinterest, and Twitter.
Changes and updates to this policy We will make changes to this policy from time to time. When we do so, we will update the “Last Updated” date at the top of the page. If the changes are material, we will provide a more prominent notice, such as an email notification.
Contact information If you have any questions about this policy or any other privacy or security concerns, you may contact us at:
Chloe & Sam Charities
Email: contact@chloeandsamcharities.org